VA Mental Health Community Care | Resilience Illinois

VA Mental Health Community Care

Empowering Veterans through local, accessible clinical support.

What is VA Mental Health Community Care?
VA mental health community care allows eligible Veterans to receive therapy and psychiatry services from private, in-network specialists like Resilience Illinois. This program is part of the Veterans Community Care Network (CCN) designed to reduce wait times and travel distances for those who served.

The Roadmap to Your First Session

Getting started with Resilience Illinois is a structured 4-step process coordinated with your VA Medical Center (VAMC).

Veteran Care Journey

VA Consult Creation Ask your VA doctor for a "Community Care Referral" to Resilience Illinois.

Eligibility Review The VA Referral Coordination Team reviews your wait times or travel distance to confirm eligibility.

Authorization Issued An authorization number is generated in the HSRM portal and sent to our clinic.

Schedule Appointment Our team calls you to schedule your first therapy session—completely covered by the VA.

Bridging Physical & Mental Resilience

Our approach goes beyond standard counseling. Since many Veterans face physical service injuries, our background in sports science allows us to understand the synergy between your physical recovery and your mental health.

Pro-Tip: Check your mail for the VA Authorization Letter. It contains your "RFS Number," which is essential for tracking your approved sessions and any future extensions.

Common Pitfall: Do not schedule your initial appointment until the VA confirms your referral is active. Sessions held without a valid authorization number cannot be reimbursed.

Ready to start your journey?

Call Resilience Illinois to verify your current VA referral status.

Call (708) 775-3952

Veteran FAQ

How long does the referral take?

Most referrals are processed within 14 days, though specialized mental health requests may be expedited if there is an urgent clinical need.

Can I keep my current VA psychiatrist?

Yes. Community care is meant to supplement your VA care. We coordinate with your existing VA team to ensure a unified treatment plan.

VA Mental Health Community Care | Resilience Illinois

Immediate Support: Call the Veterans Crisis Line – Dial 988 then Press 1

Navigating VA Mental Health Community Care

Your comprehensive guide to accessing authorized mental health services through the Community Care Network (CCN).

What is the Community Care Network (CCN)?

The Community Care Network is the VA’s preferred program for purchasing care from private providers in the community. If you are a Veteran enrolled in VA healthcare, you may be eligible to receive therapy and psychiatric care at Resilience Illinois if the VA cannot provide the care directly due to wait times, drive times, or specialized clinical needs.

Eligibility: Do You Qualify?

To receive authorized care in the community, you must meet one of the following criteria set by the MISSION Act:

Wait Time Standard

The VA cannot offer an appointment within 20 days for primary/mental healthcare.

Drive Time Standard

You face an average drive time of more than 30 minutes to a VA facility for mental health.

Best Medical Interest

Your VA provider determines that a community specialist is in your best clinical interest.

5 Steps to Your First Appointment

Consult Request: Request a Community Care Consult from your VA provider.

Provider Selection: Request Resilience Illinois as your preferred provider.

Referral Processing: The VA sends the authorization through the HSRM portal.

Authorization: You receive an Authorization Letter (Form 10-10147) in the mail.

Care Begins: We call you to schedule your first intake session.

E-E-A-T PRO-TIP: When requesting a referral, ask your VA provider for a "Standard Episode of Care" (SEOC). This typically grants a specific number of sessions over 6-12 months, ensuring you don't have to restart the paperwork every month.

COMMON PITFALL: "Lapsed Authorizations." Always track your authorization end date. If you attend a session one day after your authorization expires, the VA will deny the claim, and you may be responsible for the cost or experience a gap in care.

We Are Here to Help You Navigate

Our administrative team specializes in VA CCN coordination. If you need help speaking with your VA coordinator or verifying a referral, call us today.

Call (708) 775-3952

Frequently Asked Questions

Does using Community Care impact my VA disability rating?

No. Seeking mental health treatment through the CCN is a healthcare benefit and does not negatively impact your disability claims or ratings.

Is there any cost to me?

Authorized CCN care is 100% covered. You will never be asked for a copay or payment at Resilience Illinois for authorized VA sessions.